Online purchase mistakes and ADA protection?
Fri, 10/14/2011 - 1:50pm GMT
Hey all- In addition to ASD, I have dyslexia. Recently I misunderstood the PRiceline website and did not see or understand that I had inadvertently made a purchase for a hotel. The cost is steep - 1500. I would swear they did not send me notice my bid was accepted!! They are not budging. Does anyone know if ADA or any other group helps people with disabilities (agh- hate that word) negotiate with tough guys like Priceline? Any adivce? I think the internet is a place where folks with neuro problems do need advocacy...
I would think if you used a credit card, you could perhaps file a "dispute" for the charge? I'm not sure... but what a good point. I feel sure you aren't the only one who has ever inadvertently done that. I too, have dyslexia, and I have come close to accidentally making purchases online before. So close. As a matter of fact, I DID make a purchase for an online subscription (MLB.com) before realizing that they would not show our home team's games - in essence making the purchase useless. I realized immediately after making the purchase and I notified them that I wanted to cancel and get a refund. It took about two weeks for it to all get straightened out, but they finally fixed it. If Priceline isn't willing to work with you on it, I would try the credit card company or your bank? Good luck!
(and can I just say that I am a HUGE fan. I just read "Pretending to be Normal" and it was as if I were reading my own biography! Wow! It really spoke to me.)
Hope you get the errant charge taken care of!